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Smartvatten is seeking a Customer Success Manager to join the Global team. We're looking for CSM who is interested in sustainability factors, is a keen learner, and can support and exceed our customers' expectations at all times. In this role, you will be responsible for onboarding new customers, enhancing service value, building close long-term B2B client relationships, and driving customer value from our services.

Your main tasks:

• Helping customers implement our service and technology, as well as advising them on water efficiency
• Being a customer advocate (listening to their needs, working for their interests)
• Building and maintaining solid and long-term customer relationships
• Schedule virtual meetings with water B2B customers
• Promote value through customer experience
• Identify customer needs and maintain and continuously improve our services' quality with mutual collaboration among teams

We expect you to have the following:

• Fluency level of C1-C2 in Swedish, Finnish and professional working proficiency in English
• Outstanding interpersonal and communication skills
• Customer service minded willing to set a constructive atmosphere to support
• Desire and interest to work at an organization that promotes sustainability
• Strong time management skills and adaptive to unexpected situations
• Pioneer mindset and willingness to learn new things
• Ability to proactively identify customer's issues
• 1-2 years of experience in customer-facing roles (customer success and/or customer service)

Nice to have, not a must:

• Know-how from the water industry or city infrastructure
• Worked previously in a start-up or scale-up company

We offer:

• Ultimate support from the global team with experience in the fast-growing business
• A modern working environment, where one can work from our office, at home, or a dynamic mix of both
• You can work from our offices. For example, in Stockholm, Sweden, or Espoo/Tampere, Finland
• Excellent career opportunities based on the results delivered
• International environment with outstanding colleagues to learn from
• Impactful work saving water and energy and helping the environment
• Long-lasting customers and a stable working environment
• The tools required for your job are made fully accessible to you. We invest in the fluency of tasks, ensuring we only use modern and up-to-date software.
• Bonus system, Epassi, different benefits, and employee investment program

Interested? Get hired:

• The monthly salary range will be disclosure during our call
• Fully remote
• Recruitment process - 1. Be ready to schedule a call with a Talent Acquisition consultant. (15-20minutes) 2. Culture fit assessment (30-40 minutes) 3. TL's official interview (30 minutes or might vary) 4. Ask the team anything session for you to have more details! (20minutes) 5. Sign the contract

Valuable links to take a look at:

• Behind the Scenes: Making Connections With the Customer Success Team
• Let's grow together! 

Apply by adding the job title plus your English Cv at career@smartvatten.com. The application deadline is 27.1.2023, but the position will be filled as soon as a suitable person is found.

About us:

Smartvatten is a fast-growing company aiming to be the world's leading provider of water-efficiency SaaS technology for the real state and water utility sector.

Our remote monitoring services reduce water consumption, water-related energy consumption, financial costs, and CO2 emissions. Allowing us to help over 10 000 property owners and many water utilities in 22 countries across Europe reach their sustainability goals.

We operate in Finland, Sweden, Norway, Netherlands, and Germany and are over 100 Smartvattenians. Our mindset is "happy employee, great results" since our dedication consists of building a more sustainable future together with mutual support by encouraging employees to share their ideas openly with trust.

We seek to get to know the real you and help you explore and grow whatever you're fantastic at!

Smartvatten is a rapidly growing water management service company with nearly 100 employees and operations expanding across Europe. Our Smartvatten remote monitoring service helps almost 10 000 property owners in over 10 000 properties in 22 countries to stop flushing money down the drain and catch plumbing leaks before it's too late.

 As part of Smartvatten's internationalization, technology development strategy, and roadmap, we are strengthening our R&D Team to meet the rising demand in the real estate industry. Thus, we are looking for two new ones.

Software Developer / Senior SW Developer

Your main task is to maintain and develop the Smartvatten technology based on requirements and feedback from our customers worldwide according to our growth strategy guidelines and targets. The content of your role may partly form and further develop according to your background and interests, as well as raising business needs.

You will work closely with your own team of about a dozen professionals and other teams at Smartvatten, such as Sales, Customer Excellence, and Business Development. As the business grows, so will the team size and scope, which can mean exciting new areas to explore and walking paths. Thus, we hope to welcome someone thriving in a growth company environment with an explorer mindset to our team. You can work remotely or at any Smartvatten office at Espoo, Kokkola, Tampere, Stockholm, or Amsterdam.

We expect that

You most probably have work experience in a relevant or applicable field, and you are familiar with one or several of these areas: Google Cloud, Docker/Kubernetes, Javascript / React, NodeJs, MongoDB / MySQL.

We expect you to work independently and proactively, communicate clearly in English, and hold a passion for development and problem-solving.

Why should you join?

We offer you a key position in a financially stable technology growth company. Your work will directly impact the success of the business and the preservation of one of the most precious natural resources, water.

You'll enjoy the ultimate support from our R&D team and other Smartvattenians across the globe, with experience from fast-growing business and technology companies. Smartvatten team members' job satisfaction is measured systematically, and it keeps hitting high rates!

For applications and further information, please contact:

Apply to career@smartvatten.com

Jusa Isopahkala, CTO

Please do not use this email address to apply jusa.isopahkala@smartvatten.com
Phone number: +358409620032

Smartvatten was founded in 2013 and has been committed to making sustainability user-friendly ever since. Because we have made it our mission to continuously ask the right questions and come up with the best solutions, we have grown from creating energy certificates to providing simple water-saving devices in Finland, to facilitating the remote monitoring of water consumption in real estate across Europe.

We have more than 60 employees, have offices in Finland, Sweden, the Netherlands and Germany and provide our full-service water efficiency and expertise on custom water strategies worldwide. Our remote monitoring service helps almost 8000 property owners in over 10 000 properties in 21 countries to stop flushing money down the drain.

The Smartvatten team consists of enthusiastic professionals, who take pride in continuously developing and sharing their expertise for a sustainable future. Working with Smartvatten is not just about leadership, teamwork, and a positive attitude. It means that you care about the environment, our planet and the people who live on it. Together with our clients and coworkers, we’re building a water-efficient future.

And to make our goals and ambitions a reality, we need you! Thus, we are looking for

Data Scientist

Your main task is to maintain and develop the existing Smartvatten technology based on the data retrieved from the products and our customers worldwide. Additionally, you’ll have a chance to involve yourself in and support the development of new services, according to our growth strategy. The content of your role may partly form and further develop according to your back-ground and interests as well as raising business needs.

You’ll get to use your expertise and motivation in data analysis in order to find the solutions to serve our customers even better. You’ll be supporting sales, productization and developing the existing and new products and services.

You’ll work closely not only with your own team of about dozen professionals, but also with sister organizations such as Sales, Customer Excellence and Business development. As the business grows, so will the team size and scope which can mean new exciting areas to explore and paths to walk. Thus, we hope to welcome to our team someone thriving in growth company environment, with an explorer mindset.

We are expecting that

You most probably have some years of work experience and/or interest in statistics, machine learning and /or algorithms. Additionally, we’d see you having experience from data warehouse, Google Cloud / Azure, MongoDB / Big Data. Thanks to your seniority, you work in an independent and proactive way, communicate clearly in English and hold a passion for development and problem solving.

Why us?

We offer you a key position in a financially stable technology growth company. Your work will have direct impact on the success of the business and preservation of one of the most precious natural resources, water!

You’ll enjoy the ultimate support from your own team and all smartvattenians across the globe. Our job satisfaction is measured systematically and keeps hitting the high rates (4,33/5)!

The most appreciated benefits include an employee investment program enabling you to become an owner. Also, the Auntie wellbeing service is offered as a proactive measure to enable your success. According to your role and location, you may also qualify for other benefits such as phone and internet connection, pension contribution plan or lease car.

We also have great industry-specific references of leading property owners and property managers:

• https://youtu.be/IvyNXkpQJ2Y
• https://smartvatten.com/testimonials/leading-the-way-forward-in-smart-water-management/
• https://smartvatten.com/testimonials/we-are-very-satisfied-and-intend-to-continue-this-journey-with-smartvatten-we-also-hope-to-be-able-to-include-smartvatten-as-a-tool-in-our-property-management-service-for-our-clients-and-off/
• https://smartvatten.com/testimonials/how-syntrus-achmea-is-contributing-towards-a-sustainable-future-with-smartvatten/

For applications and further information, please contact:

For applications and further information, please contact:

Apply to career@smartvatten.com

Jusa Isopahkala, CTO

Please do not use this email address to apply jusa.isopahkala@smartvatten.com
+358409620032